Our paper on three productive frictions in today’s business setting, presented by Maria Cury at EPIC 2023.

Our paper on friction in everyday information-seeking on smartphones for EPIC 2023.

The feeling and function of belonging in building community in sport and music – with author David Sikorjak and musician Clyde Lawrence.

With covid-19 lockdowns, more Americans feel they have more agency over, and less structure to their time; they are reluctant to return to old routines. This is leading to key shifts in meaning and practice that more companies need to tap into to succeed in a post-pandemic world.

Clients have come to us asking for clues to the ‘next normal,’ and for ReD’s take on the social shifts that are most relevant to business. Like all our projects, we are taking a beginner’s mind in our response. As we embark on an exploratory study of social change, the questions raised in this letter are a sample of our working field guide.